Last Updated: April 2026

This Privacy Policy explains how Le Roux SEND Group (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website and services.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Le Roux SEND Group
Email: admin@lerouxsend.com
Business Type: Sole Trader

We are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following types of personal data:

a) Personal Information

• Name
• Email address
• Phone number
• Address (if required for services)

b) Service-Related Information

• Information you provide about your child or situation
• Educational information relevant to SEND support
• Documents shared (e.g. EHCPs, reports)

c) Payment Information

• Billing details (processed securely via third-party providers such as Stripe)
• We do not store full card details

d) Technical Data

• IP address
• Browser type and version
• Pages visited on our website
• Usage data (via analytics tools)

3. How We Use Your Data

We use your data to:

• Deliver our services (consultations, advocacy, courses)
• Respond to enquiries
• Manage bookings and appointments
• Process payments
• Improve our website and services
• Send relevant information or updates (if you have opted in)

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide services you have requested
• Legitimate Interests – to improve our services and communication
• Consent – for marketing communications (where applicable)
• Legal Obligation – where required by law

5. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties where necessary, including:

• Stripe – payment processing
• Calendly – booking system
• Website hosting providers (e.g. IONOS)
• Analytics providers (e.g. Google Analytics)

All third parties are required to handle your data securely and in compliance with data protection laws.

6. Sensitive Data (Important for Your Business)

Due to the nature of SEND services, we may process sensitive personal data, including information about a child’s needs or educational circumstances.

This data is:

• Only collected where necessary
• Handled with strict confidentiality
• Used solely for the purpose of providing support

7. Data Storage and Security

We take appropriate measures to protect your data, including:

• Secure storage systems
• Password-protected files and accounts
• Limiting access to authorised individuals only

We retain data only for as long as necessary to fulfil the purposes it was collected for.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [Insert Email Address]

9. Cookies

Our website uses cookies to improve user experience and analyse website traffic.

Please refer to our Cookie Policy for full details.

10. Marketing Communications

We may send you relevant updates, offers, or information if you have opted in.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties.

12. Safeguarding and Legal Disclosure

In rare circumstances, we may need to share information:

• Where there is a safeguarding concern
• Where required by law or legal process

This will always be done responsibly and in line with legal obligations.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Le Roux SEND Group
Email: admin@lerouxsend.com